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The Enterprise Act 2016
On 4 May 2016 The Enterprise Bill received Royal Assent to become The Enterprise Act 2016. Among its provisions affecting the handling of insurance claims, will be the addition of an implied term to all insurance policies effected from 4 May 2017 that settlement of valid claims will take place within a reasonable period. For the first time this will allow policyholders to claim damages for claim payments that are unreasonably delayed.
Negotiation at ILAA (Independent Loss Adjusters Association)

Independent Loss Adjusters Association

What is ILAA?

An association of professional practices engaged in the negotiation and settlement of insurance and other claims on behalf of Insurers, Lloyd’s Underwriters, Insurance Brokers and others, including commercial and private policyholders.


Ethical Standards

All members undertake to deal with claims in a professional and ethical manner, have no financial interest in any party involved in the settlement of a claim and, other than a fair fee from their clients, do not accept commissions, benefits, or inducements from any other party that may call into question the independence and objectivity of the advice given to the client.


Claims Review Service

Members of the Association offer a Claims Review Service to Insurers, Reinsurers, Policyholders, Brokers and other intermediaries, in order to resolve disputed or problem insurance claims. Further Details

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